Shipping policy

Shipping Policy
We want you to have a smooth and reliable delivery experience. Below is a clear outline of how your order is processed and shipped.

How Your Order Is Fulfilled
Step 1: Production
Each item is made to order. Please allow 2–5 business days for production.

Step 2: Shipment
Once production is complete, your order is shipped and tracking information is sent via email.

Step 3: Delivery
Your package arrives based on the estimated shipping times below.

Estimated Delivery Times
United States: 3–5 business days
Canada: 3–5 business days
International: 10–20 business days

Delivery times begin after shipment and may vary depending on destination and carrier conditions.

Tracking Your Package
You will receive a shipping confirmation email with tracking details once your order ships.

Please allow a few days for tracking updates to appear.

Shipping Costs
Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions.

Orders with Multiple Items
Orders containing multiple items may ship separately to ensure faster delivery.

Shipping Address Responsibility
Please confirm your shipping address before completing your purchase.

We are not responsible for orders delivered to incorrectly provided addresses.

Delivery Delays
Delays may occur due to circumstances beyond our control, including:

postal carrier delays

severe weather

customs inspections

peak holiday demand

We appreciate your patience and understanding.

Delivered but Not Received
If tracking shows your package has been delivered but you cannot locate it, please contact the carrier first.

If you still need assistance, please reach out to our support team.

Contact Support
For any shipping questions, please contact us:

Email: qemi2155@outlook.com

We are happy to assist you.